Tier I Help Desk TechnicianThe Helena Public Schools has an immediate opening for a Tier I Help Desk Technician. As a Tier I Help Desk Technician, you contribute to our mission by serving as a central point of contact for staff members and students to request assistance when they encounter problems with Office 365, Microsoft Teams, PowerSchool, and other district supported software programs as well as basic hardware troubleshooting including Windows computers and Chromebooks. You will work as part of a team of 13 serving 1,000 employees across 18 campuses in Helena.Some of what you may do:Have the technical skills to resolve 30 to 50 percent of the problems encountered over the telephone or via electronic communication.Generate work orders for repairs that cannot be made immediately or will dispatch a technician for critical issues.Assist with network documentation, security (virus protection and authentication programs).Assist with the monitoring of the network as it relates to traffic analysis, reports regarding staff utilization, and to receive alarm notices when the data/voice networks are experiencing problems.Keep buildings apprised of scheduled or emergency repairs that will require network services to be down for given periods.Assist the Technology Director with procurement and inventory record-keeping.To become part of this dedicated team, you need:Associates Degree (A.A.) or equivalent from a two-year college or technical school.Two years' related experience. Or an equivalent combination of education training, and experience as determined by the District.Excellent telephone and people skills.Ability to prioritize and organize work.Ability to manage multiple tasks and projects.Demonstrated technical experience assisting users and troubleshooting.Experience and knowledge of Microsoft Office 365 (Teams, Word; Excel; Access; Outlook, Edge, PowerPoint).Demonstrated knowledge of Windows 10, Mac OS and Chrome OS.Entry level salary range is $24.17-$27.34 per hour DOQ/DOE as determined by the District and includes a comprehensive benefit package. This position is not telework eligible. Required application materials include: completed district online application and three (3) professional references. This position will remain open until filled.
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