Job Description

IMPORTANT: after you apply please check your email. We send you a link to complete your application it is not considered until that last step is done. If you do not see it check your spam folder.

This is a fully remote position open to candidates based in United States.

Pay: $30$45/hr

Role Title: Postal Clerk

Role Type: Contractor

Location: Remote

Time Commitment: 15-25 hours/week short-term project

the company is looking for Postal Clerks to help evaluate and improve AI systems on postal service topics. Youll use your front-counter experience to check that questions sound like real customers and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

1. Review sample postal questions and flag any that dont sound like what real customers ask.
2. Write rubrics that define a correct complete answer on mail classes shipping options postage fees and shipping labels.
3. Cover package tracking missing or damaged mail change of address and mail forwarding and international mailing and customs forms in your rubrics.
4. Evaluate AI-generated answers against your rubrics flagging errors omissions and outdated guidance.
5. Share clear written feedback with the project team working asynchronously.

Required Qualifications

1. Current former or retired USPS frontline experience (postal clerk sales and service associate or retail associate)
2. 1 years helping customers in person at a post office counter
3. Working knowledge of mail classes shipping options postage tracking and change of address
4. US-based
5. Able to start quickly and commit 15-25 hours/week
6. Clear precise writing

Not a fit: Mail carrier mail processing or private shipping store experience alone

Nice to Have

1. Experience with international mail and customs documentation
2. Experience handling missing or damaged mail claims
3. Experience creating guides FAQs or training materials
4. Experience helping a diverse range of customers including rural and non-English-speaking communities

How to apply

Apply here with your profile. We will then email you a link to complete your application on the hiring platform your application is only considered once that final step is done.

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