Job Description
Grand Appliance is proud to be recognized as a Top Workplace for 2026! This recognition reflects our commitment to a supportive culture and putting our people first, as well as the immeasurable dedication of all our employees.
Grand Appliance is hiring for an Appliance Repair Administrative Assistant in our service department in Kalona, IA. This is an on-site position at our Kalona, IA warehouse and follows a Monday – Friday schedule from 9:00 AM – 5:00 PM.
Responsibilities
Answer incoming appliance repair calls promptly and professionally
Take complete service requests each time, including recording customer name, address, contact information, appliance information (type/brand), and notes for access to residence
Enter the request into customer systems
Flag emergencies (gas odor, sparking, standing water, no refrigeration) and escalate those to the Service Manager immediately
Explain steps to customer, such as scheduling date and arrival window
Assist scheduler in booking and confirming appointment times
Assist technicians in completing paperwork after jobs are finished
Close out completed jobs so billing operations can begin
Assist with paperwork associated with warranty and claims, and any follow up from those
Assist in receiving and recording customer payments
Handle phone lines during breaks and busy times
Additional tasks as needed.
Qualifications
A high school diploma or equivalent is required
Previous experience in customer service, administrative assistant work, or a related field
Experience and comfort handling phone lines and handling sensitive customer interactions
Computer skills and ability to learn and navigate internal scheduling and customer systems
Organization skills and ability to prioritize when multiple calls are coming in
Competitive Wages, Benefits, and Growth Opportunities
We understand that our employees are the backbone of our success, and we are committed to providing them with competitive wages and comprehensive benefits packages. We believe in investing in our team members, nurturing their talents, and offering opportunities for personal and professional growth within our company. When you join Grand Appliance and TV, you become part of a supportive and collaborative work environment that values your contributions and empowers you to reach your full potential.
Our Mission: Serving Customers for a Lifetime
At Grand Appliance and TV, our mission is clear and unwavering: we are dedicated to serving our customers for a lifetime. This commitment extends beyond providing exceptional appliances; it's about building lasting relationships based on trust, integrity, and outstanding service. We believe that our customers deserve nothing less than the best, and we strive to exceed their expectations at every turn.
Equal Opportunity Employer
Grand Appliance and TV is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
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